PLEASE READ CAREFULLY BEFORE USING ADDISON'S DIARY. Addison's Diary is a family coordination, scheduling, and organizational tool. It is NOT a medical device. It does NOT provide medical advice. It is NOT a substitute for professional medical care. In any emergency: call 911 immediately.
1. Agreement to These Terms
By creating an account or using Addison's Diary (the "Platform," "Service," or "App"), you agree to be legally bound by these Terms of Use. If you do not agree, you may not use the Platform. These Terms form a legally binding agreement between you and Pribco LLC, a Georgia limited liability company ("Pribco," "we," "us," or "our").
These Terms may be updated from time to time. We will notify registered users of material changes. Continued use after any changes constitutes acceptance.
2. What Addison's Diary Is — and Is Not
What the Platform Is
Addison's Diary is a private, secure, web-based organizational and communication platform to help families stay connected, informed, and coordinated during health-related or caregiving situations. Features include a shared care journal, medication reference list, caregiver schedule, document vault, memory book, family messaging, SOS alerts, caregiver check-in system, and master calendar.
What the Platform Is Not
The Platform does not: provide clinical recommendations; verify medication administration; replace professional medical judgment; diagnose, treat, or prevent any medical condition; function as remote patient monitoring; guarantee continuity of care; or alert emergency services.
3. Responsibility for Care
Ultimate responsibility for the health, safety, and wellbeing of any person rests solely with the patient, their caregivers, and their licensed medical team — not with Pribco LLC. The Platform is a communication and organizational aid only.
You acknowledge that: all care decisions are solely the responsibility of the patient and their licensed healthcare team; the medication tracking feature is a reference tool only; inaccurate information entered is your responsibility; notifications are best-effort and must not be relied upon for time-sensitive medical care; and scheduling tools are for family coordination, not clinical care management.
4. Eligible Users — Personal and Family Use Only
Permitted Users
Addison's Diary is for personal, non-commercial use by: the patient, family members, close personal friends invited by the Admin, and trusted personal contacts such as neighbors or members of a faith community. All account holders must be at least 18 years old.
Prohibited Users
A healthcare professional using the platform strictly as a personal family member may do so only in that personal capacity — not in connection with professional duties.
5. Account Registration and Security
You must be at least 18 to create an account. You are responsible for the accuracy of your information, maintaining the confidentiality of your credentials, and all activity under your account. The App uses two-factor authentication to protect your account. Notify us immediately of any unauthorized access at support@addisonsdiary.com.
6. Accuracy of Information
You are solely responsible for the accuracy and completeness of all information you enter. Pribco LLC does not verify, validate, or review any user-entered content and expressly disclaims responsibility for errors, omissions, or inaccuracies and any consequences that result.
7. Your Content
You retain ownership of all information, photos, and documents you record ("Your Content"). You grant Pribco LLC a limited license to store, process, and display Your Content solely to operate and provide the Service to you and your authorized family members. We do not claim ownership of Your Content and do not use it for advertising.
8. SMS Text Message Program
Program Name: Addison's Diary Care Alerts.
Description: If you opt in, Addison's Diary sends SMS messages for urgent care events — missed caregiver shifts, "I'm OK" patient check-ins, and SOS alerts. SMS is off by default. Opt in by entering your mobile number and enabling "SMS notifications" in account settings.
Frequency: Varies based on care activity. Rates: Message and data rates may apply. Opt-out: Reply STOP or turn off SMS in settings. Help: Reply HELP or email support@addisonsdiary.com.
9. Subscriptions and Payment
The first 100 family accounts are free. Subsequent accounts require a paid monthly subscription at $19.99 per month per family, disclosed at sign-up before any charge. One subscription covers unlimited family members. Subscriptions are billed through Stripe — card data never touches our systems. You may cancel at any time; the account remains active through the end of the paid period.
10. Account Closure and Data Deletion
You may close your account at any time from the My Account page. To close your account: Sign in → My Account → Close My Account → Confirm.
Standard closure
Your account immediately enters a 30-day pending-closure period (read-only, recoverable). After 30 days, all data is permanently and irreversibly deleted.
Subscription cancellation
Your account enters a 90-day dormant period (read-only, recoverable by reactivating your subscription). After 90 days it moves to a 30-day pending-closure period with four warning emails. Total time from cancellation to permanent deletion: 120 days.
What survives deletion
Only your signed Terms acceptance record is retained as a legal record. All care content, health information, messages, documents, and photos are permanently purged.
For the complete deletion process including expedited deletion requests, see the Data Deletion and User Rights Policy at addisonsdiary.com.
11. HIPAA Notice
Pribco LLC is not a HIPAA covered entity or business associate. The Platform is not HIPAA-certified. The accurate description is HIPAA-adjacent. Information you enter is not PHI as defined under HIPAA when held by us. Do not use the Platform as a system of record for information subject to HIPAA obligations. See the HIPAA Notice and Health Data Policy at addisonsdiary.com/health-data.
12. Prohibited Uses
You agree not to use the Platform to:
- Provide or receive professional medical care, clinical documentation, or clinical communication
- Store or transmit protected health information in a manner that creates HIPAA-covered transactions
- Diagnose, treat, or advise on any medical condition
- Engage in any commercial, professional, or institutional activity
- Upload or share information about any person without authorization
- Violate the privacy, dignity, or legal rights of any person
- Upload illegal, harmful, defamatory, fraudulent, or abusive content
- Circumvent or tamper with any security measure or authentication system
- Use automated tools, bots, or scripts to access or scrape the Platform
13. Disclaimer of Warranties
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRIBCO LLC DISCLAIMS ALL WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF ANY CONTENT OR NOTIFICATIONS; AND ANY WARRANTY THAT THE PLATFORM WILL PREVENT HARM TO ANY PERSON.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRIBCO LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY HARM, INJURY, ILLNESS, OR DEATH FROM RELIANCE ON THE PLATFORM; ANY ERROR IN USER-ENTERED CONTENT; ANY FAILURE OR DELAY OF NOTIFICATIONS OR ALERTS; ANY UNAUTHORIZED ACCESS; OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) $100.00. YOUR USE OF THIS PLATFORM IS AT YOUR SOLE RISK.
15. Indemnification
You agree to defend, indemnify, and hold harmless Pribco LLC and its members, managers, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from: your use of the Platform in violation of these Terms; any content you submit; your violation of any law or third-party rights; or use of the Platform by any prohibited professional user you have invited.
16. Dispute Resolution — Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY. It affects your legal rights.
Informal Resolution First
Before initiating arbitration, contact privacyandlegal@pribco.com with a written description of your claim. We will attempt to resolve informally within 30 days.
Agreement to Arbitrate
If informal resolution fails, any dispute arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered by the AAA under its Consumer Arbitration Rules (www.adr.org). Arbitration will be conducted in Georgia or by video/telephone at your election. The arbitrator will apply Georgia law consistent with the Federal Arbitration Act. The decision is final and binding.
Arbitration Fees
For claims of $10,000 or less, Pribco LLC pays all AAA fees unless the arbitrator finds your claim frivolous. For larger claims, AAA Consumer Arbitration Rules govern fee allocation.
Class Action Waiver
YOU AND PRIBCO LLC AGREE TO BRING CLAIMS ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING.
Opt-Out Right
You may opt out of arbitration by sending written notice to privacyandlegal@pribco.com within 30 days of first agreeing to these Terms. Include your name, account email, and a clear statement that you are opting out.
17. Governing Law
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Pribco LLC is a Georgia limited liability company. Subject to the arbitration agreement in Section 16, disputes not subject to arbitration shall be resolved in the state or federal courts located in Hall County, Georgia.
18. State-Specific Consumer Rights
Nothing in these Terms limits any rights you may have under state consumer protection laws that cannot be waived by contract.
California (CCPA/CPRA)
California residents have rights to know, delete, correct, opt out of sale, and limit use of sensitive personal information under the CCPA/CPRA. To exercise these rights: support@addisonsdiary.com — Subject: "California Privacy Rights Request." We respond within 45 days (extendable to 90 with notice). You may also contact the California Privacy Protection Agency at cppa.ca.gov.
Virginia (CDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and Other States
Residents of states with comprehensive consumer privacy laws have rights to access, correct, delete, and port their personal data, and to opt out of certain processing. Contact support@addisonsdiary.com — Subject: "State Privacy Rights Request."
All US States
Nothing in this Platform constitutes medical advice. No duty of care is created between Pribco LLC and any user. In any health-related emergency, call 911.
19. Termination
You may close your account at any time. Pribco LLC may suspend or terminate access immediately if you violate these Terms, use the Platform in a prohibited manner, or create legal or regulatory risk. Sections 7, 13, 14, 15, and 16 survive termination.
20. Changes to These Terms
We may update these Terms from time to time. We will notify registered users by email or in-app notice before material changes take effect. Continued use after the effective date constitutes acceptance.
21. General Provisions
Entire Agreement: These Terms and the Privacy Policy, Acceptable Use Policy, HIPAA Notice and Health Data Policy, Data Deletion and User Rights Policy, and Cookie Policy constitute the entire agreement between you and Pribco LLC and supersede all prior agreements.
Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
No Waiver: Our failure to enforce any right or provision does not constitute a waiver.
Assignment: You may not assign your rights without our written consent. We may assign these Terms in connection with a merger, acquisition, or asset sale.
Contact: Legal inquiries: privacyandlegal@pribco.com · General support: support@addisonsdiary.com